Resetting a User's Password

A Video guide for resetting passwords is available here

 

If a user has forgotten their password, it can be reset through the Office 365 Admin panel. For details on accessing the admin panel, see the following article: https://neural.zendesk.com/hc/en-us/articles/217622427

 

To reset the password, first display the list of users by selecting Users, then Active Users from the navigation menu

 

Select the user that requires the reset, then choose Reset Password from the right hand pane

You can optionally enter an email address to send a copy of the new password to, and force the user to change their password at next login. Should you choose not send an email, the password will be displayed once the reset button has been clicked.

 

Once you've clicked reset, the new password will be displayed on the next screen. If you didn't have this emailed, please ensure you copy this to a safe place.

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