White Label DNS Entries

Background

Neural’s webApp’s are provided as a hosted solution, so there’s no software or servers to set up on your end. All you need to do is create some “DNS CNAME” entries on your domain. These need to be entered into the panel from which you manage your website. This varies from site to site but is typically cPanel or Plesk. If you’re not sure where to do this, just ask your hosting provider.

 

Customizing domains

You may rename the domain on your side. For example you may choose to change voip.yourcompany.com to voice.yourcompany.com or similar. Please make note of all the domains as you set them up, as you’ll need to enter these domains into the white label settings afterwards. You may elect  to only use some of our webApps. If this is the case, only create the DNS entries for those you wish to use.

 

SSL Consideration

If you intend to use SSL on your webApps, you will need to provide us with a wildcard SSL certificate for your domain. Please contact us before sending this to arrange a secure means of transferring the key file. Certificates must be in PEM, or KEY/CRT file format, we cannot accept PFX or other file formats.
If you are using SSL, please skip forward to the section “With SSL Option”. For non SSL, please proceed to the next section.

 

Non-SSL Option
This option does not provide SSL encryption for webApps.

 

Your Domain

Type

Points To

Description

portal.yourcompany.com

CNAME

wl.neural.net.au

Customer Portal

api.yourcompany.com

CNAME

api.neural.net.au

XML and HTTPS API

VoIP Services

voip.yourcompany.com

CNAME

wl.neural.net.au

VoIP Manager webApp

cr0.sip.yourcompany.com

CNAME

cr0.sip.neural.net.au

Call Router Cluster 0

cr1.sip.yourcompany.com

CNAME

cr1.sip.neural.net.au

Call Router Cluster 1

sip.yourcompany.com

CNAME

sip.neural.net.au

Load Balanced Call Router

Messaging Services

sms.yourcompany.com

CNAME

wl.neural.net.au

SMS webApp

fax.yourcompany.com

CNAME

wl.neural.net.au

Fax webApp

post.yourcompany.com

CNAME

wl.neural.net.au

Postal webApp

Servers, cloud and data services

server.yourcompany.com

CNAME

wl.neural.net.au

Server Manager webApp

backup.yourcompany.com

CNAME

wl.neural.net.au

Cloud backup webApp

net.yourcompany.com

CNAME

wl.neural.net.au

NetDirector (DSL, NBN, EOC, etc.)

hosting.yourcompany.com

CNAME

cp40.neural.net.au

cPanel web interface

dns1.yourcompany.com

CNAME

dns1.neural.com.au

cPanel DNS 1

dns2.yourcompany.com

CNAME

dns2.neural.com.au

cPanel DNS 2

 

With an SSL Option
Please contact us to obtain your assigned IP prior to proceeding with this option. You will need to provide your SSL certificate in PEM or KEY/CRT format.

 

Your Domain

Type

Point To

Description

portal.yourcompany.com

A Record

Assigned IP*

Customer Portal

api.yourcompany.com

A Record

Assigned IP*

XML and HTTPS API

VoIP Services

voip.yourcompany.com

A Record

Assigned IP*

VoIP Manager webApp

cr0.sip.yourcompany.com

CNAME

cr0.sip.neural.net.au

Call Router Cluster 0

cr1.sip.yourcompany.com

CNAME

cr1.sip.neural.net.au

Call Router Cluster 1

sip.yourcompany.com

CNAME

sip.neural.net.au

Load Balanced Call Router

Messaging Services

sms.yourcompany.com

A Record

Assigned IP*

SMS webApp

fax.yourcompany.com

A Record

Assigned IP*

Fax webApp

post.yourcompany.com

A Record

Assigned IP*

Postal webApp

Servers, cloud and data services

server.yourcompany.com

A Record

Assigned IP*

Server Manager webApp

backup.yourcompany.com

A Record

Assigned IP*

Cloud backup webApp

net.yourcompany.com

A Record

Assigned IP*

NetDirector (DSL, NBN, EOC, etc.)

hosting.yourcompany.com

CNAME

cp40.neural.net.au

cPanel web interface

dns1.yourcompany.com

CNAME

dns1.neural.com.au

cPanel DNS 1

dns2.yourcompany.com

CNAME

dns2.neural.com.au

cPanel DNS 2

 

MX Records
Most services use e-mail correspondence in one way or another. For example, fax services may use e-mail to send and receive PDF documents containing fax messages. You’ll need to create an MX record for each of your domains, which should specify the MX server as:
app-mx.neural.net.au

For example:

Domain

Type

Priority

Target

fax.yourcompany.com

MX

0

app-mx.neural.net.au

 

SPF Records
If you’re using SPF records on your domain, you will also need to add Neural’s outbound e-mail relay servers as a record, to prevent e-mails being incorrectly picked up by spam filters. Please add the following servers to your SPF records…
app-mx.neural.net.au
relay.neural.net.au

 

Once the desired entries from above are setup, please proceed to setup your domains with the White Label configuration tool. For info on how to do this, please see https://neural.zendesk.com/hc/en-us/articles/203979970-White-Label-Configuration

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