Connecting from Windows XP

In order to connect from Windows XP, you will need to have the latest Windows Updates installed (Service pack 3), as well as Microsoft Remote Desktop Client v7.0 or later.  You will also need to manually enable Network Level Authentication (NLA)


The following steps must be performed prior to configuring a windows XP machine to connect to MyCloud Desktop...

  • Apply the latest Windows Updates (incl. XP Service Pack 3)
  • Ensure that the Microsoft Remote Desktop Client is at least version 7.0 [Download Here]
  • Enable Network Level Authentication (NLA) [MS Fix it for me]


Please see the following Microsoft KB article for more information:



Once the above requirements are met, you can connect from Windows XP using the standard "Connecting from Windows" process.

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk