Q. What are the patch management policies and procedures?
A. Patches are only done after hours and only by authorised staff with associated tickets and documentation.
Q. How does technology architecture and infrastructure impact the cloud service provider’s ability to meet SLAs?
A. This is a very broad question - really a whole conversation in itself. In short, our services are deployed across N+1 architecture, ensuring full redundancy and ensuring our ability to meet (or in practice, virtually always exceed) our SLA’s.