Does the internet connection at site introduce a single point of failure?

Left as it is before implementing cloud services, yes it does.  There are a number of ways to address this issue, which should be chosen or combined based on the customers needs...
Diverse connectivity technologies
In an SMB with an ADSL connection, a 4G wireless enabled router will provide sufficient fail-over redundancy in the event of the ADSL connection failing.  This isn't always a good solution for hosted voice, but works perfectly for hosted desktop, as it's far less latency and loss sensitive.  For larger deployments, MBE/Fiber as the primary with failover to Bonded DSL / NBN provides a scaled alternative.
The cost savings when using cloud products will more than offset the additional connectivity costs in most cases.
Disaster recovery planning
Any business should have a DR plan in place, regardless of whether they're using cloud services or not.  The key advantage of cloud in a DR scenario is that it can be accessed from anywhere - providing the option of staff simply working from home, or from another office during DR.  
If the business opts not to use diverse connectivity, or in a scenario where both connections have failed, simply actioning their DR strategy will get the business back up and running.
Simple points of failure - On-site Vs. Cloud
Further to the options above, there's also a conversation to be had around single points of failure and cost and practically of elimination them in cloud vs on-site models.  
Any small business with a server running their line of business applications is wholly dependant on that piece of equipment - if it fails then more often than not the business will grind to a halt.  This raises a number of points:
  • Fixing or replacing an onsite server can be a time consuming exercise and the business will be offline throughout
  • Replacing a failed router or throwing in a 4G stick is almost invariably much quicker than repairing or replacing a server.
  • Deploying redundant on-site servers is a very costly and complex exercise
  • Having two routers and two internet connections for complete end-to-end redundancy is simple to implement and relatively cheap.  Having two servers is a much more complex and costly exercise than two internet connections.


Please contact your account manager if you'd like any further information, or to discuss in further detail.


Disclaimer:  This article is intended as general information only and no warranty or guarantee is expressed, nor implied.



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