What devices and operating systems are supported to connect to MyCloud Desktop?

Almost all modern devices and computers can be used to access your MyCloud Desktop service.  This article is by no means a complete list of devices that will work, rather it's a list of devices that have been tested by us and are known to work.  

If your device is not listed in this article it may still work, unless it's on the "not supported" list (at the bottom of this article).


Mobile Devices:

  • Android phones (Android 4.0.3 or later, supporting RDP Client)
  • iPhone 4 or later (iOS 7+ required, supporting RDP Client)
  • Windows Phone (all versions)



  • iPad (any version supported, retina display recommended)
  • Android tablets (Android 4.0.3 or later, supporting RDP Client)
  • Microsoft Surface (any version)



  • Microsoft Windows 7, 8, 8.1, 10 and later 
  • Microsoft Windows XP (See KB for instructions)
  • Apple OSX (using Microsoft RDP Client)
  • Ubuntu Linux (12.04 LTS and later)
  • CentOS Linux (7 and later)
  • RedHat Enterprise Linux (7 and later)


Devices known NOT to be supported:

  • Blackberry Mobile devices (running Symbian OS)
  • Windows versions earlier than XP (it is possible, but with many caveats)
  • Apple OS 9 and earlier
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