When reviewing queue statistics for Call Centre PBXs, the termination reason for all calls flowing through that queue are presented on the right. These definitions are as follows:
COMPLETEAGENT: The call was answered and finished normally, with the Agent hanging up before the caller.
COMPLETECALLER: The call was answered and finished normally, with the Caller hanging up before the agent.
ABANDON: The Caller terminated the call while waiting in the queue
EXITWITHKEY: The Caller left the queue by pressing the exit key (eg. caller pressed 0 to leave a voicemail, instead of wait in the queue)
EXITWITHTIMEOUT: The Caller reached the maximum wait time for the queue and was the transferred to the timeout destination.
TRANSFER: The call was picked up by an agent and transferred to another destination, or the call was transferred through complex routing (eg. CallerID matching)