Intermittent sending or connection issues in Outlook 2013

Before diagnosing this issue further, please check whether the Office 2013 installation is the Office 365 Edition:

The Office 365 Edition of Microsoft Outlook 2013 is not compatible with this service.  You will need to use a retail version, or alternatively a leased license version (which we can provide).  Please contact our sales team for more information on our leased licensing options.


If the Outlook version is not the Office 365 Edition, please perform the following steps to resolve the problem:





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