Example Scripts for IVR, Queues and Voicemail

The following scripts are supplied as examples that you are encouraged to customise to suit your business requirements.

Greetings for Queues

Most phone systems have a Greeting which can be a simple recording that allows the caller to be greeted by a message before transferred to an operator.

ExampleHello and thank you for calling 'your business name', someone will answer your call shortly.

Greetings for IVR's

Some phone systems have a Greeting which goes to an IVR that allows the caller to be greeted by a message and press numbers on the keypad to choose where in the business they would like the call directed before transferred to an operator.

ExampleHello and thank you for calling 'your business name', Please Press 1 for Sales, 2 for Accounts, 3 for Support.

Voicemail - In Business Hours

Most phone systems have an in business hours voicemail which can be a simple recording that allows the caller to be greeted by a message before transferred to the designated voicemail during the applied operation times of the business.

ExampleSorry, our team are currently unable to attend to your call. If you could please leave your name, a return number and a detailed message when prompted and a member of our team will return your call as soon as possible.

Voicemail - Out of Business Hours

Most phone systems have an out of business hours voicemail which can be a simple recording that allows the caller to be greeted by a message before transferred to the designated voicemail outside the applied operation times of the business.

ExampleSorry but you have called outside of business hours, please leave your name, a return number and a detailed message when prompted and a member of our team will contact you on our next business day. 

 

Acquiring Recordings

Neural uses an external recording studio for all voice acting. You can review a set of sample recordings here: http://mirror.neural.net.au/VoIP%20and%20PBX/Voice%20Actor%20Samples/

We have several other actors available, beyond the above samples. To request a recording quote, please send an email to support with your required scripts, along with the voice actor chosen (or if none suit your requirements, details of you desired voice. eg. Woman, middle aged, professional) and whether backing music is required.

Have more questions? Submit a request

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