How do I order numbers?

Ordering a new number

Log in to Neural VoIP Commander (https://voip.neural.net.au) with your Customer Portal username and password. Once logged in, select the Phone Numbers tab and click Order A New Number.

Select your desired location from the presented list, then select if you would like a single number or a range (10+) of numbers from this location. If you select single number, you will be presented with a list of numbers from our pool, simply select the one you would like, click next and optionally enter a description.

Your phone number/s will then be added to your account and will appear under the Phone Numbers tab.

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Routing the number to your Device

On the Phone Numbers tab in VoIP Commander, find the number you would like routed to your device and click the corresponding Change Route button. From the destination type, select device, then select your desired device from the dropdown and click save. Repeat this process for any other numbers you require routed.

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Configuring the Endpoint

Please ensure that your endpoint, if it's a PBX, has been configured as per your software vendor's instructions. If the target device is a standalone handset, no further configuration should be necessary.

If the target is our PBX as a Service product, in VoIP Commander, select the PBX tab, then the Manage button for the PBX you routed the number to. Once the interface has loaded, select DIDs from the left hand navigation menu. Scroll through the pages or use the search bar at the top to find the DID you would like routed, and click the edit button. Select your destination type and enter the destination's ID number and click save.

The routing change may take up to 5 minutes to take affect. After this time, if you are still having issues routing the number, please check the destination details. If these are correct, please contact our support team by emailing support@neural.com.au

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The routing change may take up to 5 minutes to take affect. After this time, if you are having issues routing the number, please check the destination details and the endpoint configuration. If these are correct, please contact our support team by emailing support@neural.com.au

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